Frequently Asked Questions

ABOUT US

WHO IS UPSKILLIST?

Upskillist is a global company with over 200 employees worldwide across Ireland, UK, US, South Africa and India.

We are a certified online learning company that provides online courses globally across a wide range of subjects that contain a high level of knowledge and expertise provided by our subject matter expert, qualified educators and lecturers. We have been providing students with accessible practical education for over 8 years. Our courses are of the highest quality and follow a format to enable learners to upskill quickly in their chosen subject with the knowledge of gaining practical outcomes. Our learning material is all subject to high standards of checking and validation prior to being published.

IS UPSKILLIST ACCREDITED?

Upkillist has designed its content to be critically assessed by global academic and professional organisations. By working with universities, industry and academic experts, Upkillist ensures its education delivery provides a diploma for students that is externally validated and recognised by global institutional leaders.

Upon completion of the Upskillist module based assignments students will receive certificate from CPD. There is an increasing expectation for professionals to undertake Continuing Professional Development regardless of industry sector, career level, job role and responsibilities. Upskillist partner with CPD to ensure that both academic and practical qualifications do not become out-dated allowing students to upskill or reskill. Upskillist courses have been formally certified by CPD and completed diplomas bear the CPD approved logo.

WHAT DO I GET WITH AN UPSKILLIST COURSE?

Upskillist supplies top level courses that consistently provide advantages to thousands of students. Our Diploma courses generally follow a structure of 4 modules with 8 classes per module. Many of our classes have practical demos where that is required so learners can really understand how to put into practice what they are learning. At the end of each module, there is an End of module Assessment, the result of all 4 end of module assessments is what makes up the final score for the diploma.

Our students have frequently stated they expanded their knowledge and skills with the support of our educators. If you are looking to improve your knowledge and get practical understanding, our expert courses can massively boost your skills and highlight your adaptability and growth to future employers.

IS UPSKILLIST FREE?

Upskillist offers free access for the first four weeks so you can experience the level of professionalism you can expect from our classes. You can then continue your learning by paying the monthly fee and earn yourself an internationally recognised certification that will aid your career progression or new skills learning.

Please note that you can take out longer subscription options which are better value for money and give you access to all our courses. We also have a range of digital content that can be purchased at any time, already either during, or after the trial.

COURSES

WHERE AND WHEN IS THE COURSE HELD?

All our courses are delivered via video classes at your scheduled times. You will receive email reminders prior to the class and times will be in your local time. You can join via links in the reminder emails or via your course Member area.

WHO DO I CONTACT WITH COURSE QUESTIONS?

During the webinars, you can ask questions and receive answers in real time. If you do have any outstanding questions after the class has finished, you can simply email them to support@upskillist.com. We remain available as a point of support and assistance even after the webinars have concluded.

WHAT IS THE COURSE DURATION?

Our courses generally have 4 modules, where each module has 8 classes. Some of the courses may be shorter to 3 or 2 modules. We continuously develop new content and partially release courses to give our students a taste of what is to come.

ARE THERE ASSIGNMENTS?

Yes, there are 'weekly assignments' after every 2nd class to test your knowledge. The weekly assignments are optional, and completion is not compulsory to obtain your diploma. They are in the format of multiple-choice questions. There is also an End of Module Assignment at the end of each Module. Upon course completion and completing all 4 module assignments, you can get an e-Diploma via our Customer Services team. There will also be an option to purchase a hardcopy diploma.

If you have any further questions, please feel free to contact us at support@upskillist.com.

CLASSES

ARE UPSKILLIST CLASSES LIVE?

At Upskillist, we understand that our students lead busy lives and need a flexible study environment to suit. For this purpose, our classes are not live but students can choose a schedule and pick class times that suit them or reschedule if life gets in the way. We have recently introduced features to enable students more flexibility around when they watch classes.

WHAT IF I MISS A CLASS? WILL I BE ABLE TO CATCH UP?

That’s no problem, all your classes are available in the Members Area on the course page. You have unlimited access to these recordings for as long as you have an account with us.

WHAT IS THE DURATION OF A CLASS?

Classes are generally between 30- 50 mins

CAN I SKIP THE CLASS AND JUST WATCH THE RECORDINGS?

Yes you can. While we know that sometimes it can help to have a scheduled class which gives you consistency and helps you build a habit, the reality for most people is that they need to be able to watch when time allows. Once your class scheduled time is over, the class is available in the Members Area on the course page.

If you have any further questions, please feel free to contact us at support@upskillist.com.

HOW DO I ACCESS MY CLASSES?

All classes are posted to your member area. To access, simply click on here, enter your username (your email address) and password. You will then access your Member’s Area and can view your classes.

HOW LONG WILL I HAVE ACCESS TO MY CLASSES?

You will have access to your classes for as long as you are subscribed as a member with Upskillist or for as long as you are on a free trial.

CAN I DOWNLOAD MY CLASSES?

Classes are only available to stream with an internet connection, and you will not have the option to download.

IS THERE A RESTRICTION ON HOW MANY TIMES I CAN VIEW?

Absolutely not. You can watch your classes as many times as you like whilst you have access to them.

WHAT DO I NEED TO WATCH MY CLASSES?

You can watch recordings on any device that you possess such as computer, laptop, IPad etc. if you have an internet connection. You will also need speakers or earphones to hear the audio.

If you have any further questions, please feel free to contact us at support@upskillist.com.

GENERAL ISSUES

WHERE CAN I FIND MY LOGIN DETAILS TO ACCESS THE MEMBERS AREA?

You create your login details during registration. Your username is always your email address, and you can create a password of your choice.

To log in simply go to Upskillist’s login page, here. Enter your username and password. You will then be brought to your member’s area.

WHAT HAPPENS IF I FORGET MY PASSWORD?

If you forget your password, don’t worry. Go to home page of Upskillist website here and click on Login. This will take you to the Members Area, login page.

You will see a “forgot password” link under where you enter your login details. Click on “forgot password” and an email will be sent to your email address to reset your password.

HOW DO I PARTICIPATE IN THE CLASS AND ACCESS THE RECORDINGS?

You can join the classes using any device if you have an internet connection. You will receive email reminders prior to the class. These emails will contain links to join the class, or you can access the class via the links in the Members Area for your course. If you can’t attend a class don’t worry. All classes are recorded and will be available to view in your members area. You will have access to course recordings for as long as you are an Upskillist member.

HOW DO I REDEEM A VOUCHER TO TAKE A COURSE?

To redeem your voucher, you will need to go to Upskillist homepage and click on the “login” button in the top right-hand corner. When you are brought to the login page click on the link “trying to register or redeem a voucher”. From here you will be brought to the registration page, and you will simply need to follow all steps of the process.

If you have any further questions, please feel free to contact us at support@upskillist.com.