Contents
Of your course.
module 1
Conflict Resolution
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Define Personal Conflict
Conflict is a normal part of any healthy relationship. After all, two people can’t be expected to agree on everything, all the time. The key is not to fear or try to avoid conflict but to learn how to resolve it in a healthy way. When conflict is mismanaged, it can cause great harm to a relationship, but when handled in a respectful, positive way, conflict provides an opportunity to strengthen the bond between two people. Whether you’re experiencing conflict at home, work, or school, learning these skills can help you resolve differences in a healthy way and build stronger, more rewarding relationships.
Handle Conflict Effectively
Being able to manage your stress and be emotionally aware is the two core skills in becoming effective at conflict handling. Whatever the cause of disagreements and disputes at home or work, these skills can help you resolve conflict in a constructive way and keep your relationships strong and growing.
Models for conflict handling: Nonviolent communication
People who practice the Nonviolent Communication process quickly discover its transformational impact in every area of the human experience — including transforming our classrooms and organisations, improving productivity in the workplace, transforming anger and emotional pain, enhancing our spiritual development, and creating efficient, empowering organisational structures. NVC helps you develop your emotional vocabulary; stay connected to your feelings and needs; break negative, habitual patterns; hear the needs behind behaviour; and get to the heart of conflict quickly. The essence of the process is in the consciousness of the four components, rather than the words exchanged. NVC is not merely a language or a set of techniques, but also an empathic stance, a consciousness of deeper needs, and a compassionate intent.
Model for conflict handling: Supportive confrontation
Supportive confrontation is about discussing difficult issues in a direct way without being unduly confrontational or causing unnecessary defensiveness. It is described as four basic approaches to difficult conversations that you can practice to be able to engage in your challenging situations.
